How Every Stay Works
A thoughtful process from first hello to happy homecoming — every step tailored to your pet.
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Step 01
Pre-Stay Assessment
Vaccination check, behaviour notes, dietary & medication plan, and emergency contact all confirmed before arrival.
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Step 02
Trial Day
Recommended for first stays — your pet spends a daycare day so the team can build a personalised routine.
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Step 03
Check-In
Same-day photo update sent to you once your pet is settled and comfortable in their private room.
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Step 04
Daily Updates
Feeding, play, mood, and any vet notes if relevant — you stay informed throughout the entire stay.
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Step 05
Live Camera Access
24/7 access to your pet's private room camera, so you can check in anytime, day or night.
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Step 06
Check-Out
Written report on the stay included, with optional grooming or vet check available on the day of pick-up.